Shipping policy

Shipping policy

Last updated: 12 November 2026

MICHELLE RACHAEL CURRY dispatches from Hastings to delivery addresses throughout New Zealand. We do not ship offshore, to PO boxes or to freight-forwarding depots.

Packing and dispatch

Orders are processed within 1–3 business days. A scale is double-boxed because a glass platform does not survive a single layer of cardboard, and a mechanical keyboard is packed with the cable coiled separately so the connector is not bent in transit. Orders placed before midday on a business day usually leave that day; evening, weekend and public-holiday orders leave on the next business day.

Delivery estimate

Estimated delivery is 15 business days from dispatch. That window allows for courier volume, rural delivery rounds and the Cook Strait crossing, and it is an estimate rather than a promise of a named day. If the parcel has not arrived by the end of it, contact us and we will open an enquiry with the courier.

What delivery costs

Postage is estimated by distance at checkout. The delivery address and the packed weight of the order produce the figure, which is shown in full before you confirm payment. There is no minimum order value and no delivery threshold to reach.

Parcel that never arrives

If tracking has not moved for several days, or the courier has marked the parcel delivered and it is not in your hands, contact us within 7 days of the expected delivery date. We start a trace, keep you informed, and replace or refund the order if the parcel is confirmed lost.

Parcel that arrives damaged

Photograph the carton and the product before you unpack any further and contact us within 48 hours of delivery. We replace the unit or refund it and cover the cost of sending the damaged one back.

Changing the address

Tell us before the label is created. Once a parcel is with the courier the only option is a redelivery request, which usually adds several days to the estimate above.

MICHELLE RACHAEL CURRY
3 Davis Road, Longlands, Hawke’s Bay, Hastings 4172, New Zealand
Email: service@velnarae.shop
Phone: +64 3 489 9190