Contact information

Last updated: 12 November 2026

Questions about a platform size, a keyboard layout or a return already in progress are answered by email, by a person, within one business day.

Where to reach us

MICHELLE RACHAEL CURRY
3 Davis Road, Longlands, Hawke’s Bay, Hastings 4172, New Zealand
Email: service@velnarae.shop
Phone: +64 3 489 9190

Monday to Friday, 9:00 a.m. to 5:00 p.m. New Zealand time. Messages sent at the weekend or on a public holiday are answered on the next business day.

Email is answered within one business day. A message containing the order number is always answered fastest.

Returns go to the Hastings address above. Contact us first so the parcel can be matched to your order on arrival.

Arrived damaged: contact us within 48 hours of delivery. Not arrived: contact us within 7 days of the expected delivery date.